Bolt hires ********s!

Giving Bolt one star is being generous, they don’t deserve it. My mom lost her phone in the driver’s car on Friday the 15th of March. So she obviously couldn’t report the incident to Bolt. I then reported in on her behalf and explained that she obviously doesn’t have access to her email login details. We managed to get hold of the driver’s number who then insisted that we pay a ransom if we really want the phone. He continued to tell us that he will easily deny that he has the phone and he will sell it if we don’t pay him. I reported this matter to Bolt, with the screenshots of the conversation and Bolt refused to assist, saying that they want my mom to report the incident from her email address. Mind you, I told them multiple times that she cannot access her email address and the verification code is sent to her cellphone number, which is where her phone is. Bolt still refuses to help. This means that my mom now doesn’t have her phone. All we know is that the phone is in Hilbrow (the driver told us this). I even gave Bolt the driver’s details and they still refused to assist.