Bolt has the worst drivers and worst customer care.

My girlfriend and I ordered a ride home from Lifestyle garden center today, and as usual we have a two bags of potting soil and two seedling trays. Never have we had issues with it or with drivers refusing til' today.

The driver arrived and I asked him if he will please open the boot and without any second thoughts he said, we're not gonna put that in the boot, it's not gonna fit and that we must order a van. At that moment it wasn't as much about him declining to give us a ride, more about the attitude he gave me.

And when I told him to cancel the ride then, he's said, "No. You can cancel the ride" knowing there's a cancelation fee if he has already arrived. Before I could say anything he just drove away.

I told my girlfriend, we're done with Bolt we'll only use Uber now. So we ordered an Uber and we had no problem with the driver.

Bolt South Africa doesn't take any complaints seriously. Don't even worry about contacting them you're just gonna speak with a bot. And it's also not our first issue with Bolt. Rather use Uber, you never know what you're gonna get when you order a Bolt.