BOLT **********LY TAKES OUT MONEY FROM ACCOUNT

I had taken a trip on the 30 August 2021 at approximately 7:40AM with a driver Sipho for an agreed price of R168.00. I did not make any stops or ask him to take any different routes at all. My payment method was via card so naturally the payment went off before the driver even fetched me. When arriving at the destination he did not end the trip. 15 minutes later he reversed the original payment and took out an amount of R212.00 from my account which we did not agree upon. I sent a complaint on the app to get help but to date no one has even responded. Please refrain from using your card on Bolt as this is complete *******.

Zack. ***.