Bolt Food don’t want to refund my order that was never delivered

Bolt food really did a number on me. I’ve placed an order on their App to purchase food at a close by Restaurant in my area, a place I usually buy food at and have previously ordered via Bolt for the same type of food but never got it delivered on this instance. A total R204,40 that they don’t want to refund me but instead claim I was too late to accept my refund. I am disappointed and disgusted at their services because guess what, they remove your previous chats on their app and I am someone who never deletes my messages on any application. I want my refund immediately and giving bolt over a month to resolve and refund my money went on way too long. I hope I will be contacted and get my money back but let’s see.