BOLT DRIVERS BEING EXOITED

Good day. From a Bolt drivers point of view, Bolt is the worst in providing support to their drivers. Issue by Bolt drivers are not adequately address and Bolt South Africa office NO one on one support to their drivers. The Bolt support centre is AI driven and All complaints or concerns is answered with a generic message by a AI bot. These msg do not address the actual concerns of the driver and do not solve any problems. If asked to speak to a human consultant the service is not available. For the commission recovery by Bolt (23%) of the value of the trip, which is typically billed at an avarage of less that R3.80 per kilometre, this service and support is horrific. A typical Bolt trip of 10 km bill cost the Rider about R38 From this Bolt will collect R 8.75 and the driver will receive R29.25. ( less than R3.00 p/km) This is suppose to cover fuel, vehicle maintenance, insurance and the Bolt drivers time. The avarage running cost on a small vehicle as per the AA of South Africa is R3.45 as published on the 26 April 2024 In theory the rates paid by Bolt do not even cover the Bolt drivers cost and Bolt drivers are in fact working at a loss while Bolt is making 23% Gross Profit on millions of ride, and can not even entertaine a call to a Bolt driver that needs assistance. This is absolutely disgusting and *********. BOLT MAKING 23% PROFIT OUT OF PEOPLE PROVIDING BOLT CUSTOMERS WITH A SERVICE WHILE THE DRIVERS OFFERING THE SERVICE DO NOT EVEN MAKETHE MIN WADGE FOR THE SERVICE THEY PERFORM.