Bolt drivers are *******

I just arranged a ride in Cape Town, South Africa, for a quoted R110. The driver added an extra part to the ride charging me R340. The driver of course didn't reply to my phone calls to him. The car was also in appalling condition, with a cracked window and missing the driver's side mirror, which should have been a clue that all was not well.

This driver should be fired. Support are useless. They want to return R123 to me in 2 weeks time instead of R212 being returned NOW !!! I look at other reviews and this theft of adding **** additional distances to the quoted price is a frequent occurrence.

This is the second time I have used Bolt. Never again. Back to Uber who may charge a little more but aren't ********s.

A guest of mine also recently left a phone in a Bolt car and support were useless at getting it back. He wasted 3 days trying and then gave up. Another guest left sunglasses in his Uber and the driver actually came to my door to return it. That's customer service, something that Bolt apparently know nothing about.

Bolt are a disgrace of a company. I don't suggest anyone in South Africa ever use them. I am surprised such blatant theft is allowed by the credit card companies. I will be launching a ***** complaint with my bank. 2 out of 3 of my recent experiences have been a disaster. They may be slightly cheaper than Uber but if they are going to blatantly ***** from customers then it is just not worth it.

I gave you a chance Bolt. You failed miserably. Goodbye !