Bolt Drivers are ******

November 10, 2022 at 8:18 AM My fair was R126 why must u be charged more

I have identified a few possible issues. Select the one that applies best.

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I was charged more than expected

We've received your message. Our team will get back to you shortly.

I want my refund

never ending with Bolt and frustrating

November 10, 2022 at 8:24 AM Hello, Ivy.

Thank you for contacting Bolt Customer Support.

I am truly sorry that you were charged R176 for a R124 trip and I understand it must be frustrating for the driver to use a different route,and that resulted in you being charged more than the estimated amount.

Please confirm the following:

1, Were there any detours?

2, Did you suggest the route taken by the driver?

I will be waiting for your response.

Kind regards,

Siyabonga

Bolt Customer Support

November 10, 2022 at 8:37 AM No I did not suggest anything .Please can you sort this out

Best Regards Ivy Senne

Dear Siyabonga

I always have issues with Bolt drivers they do this when you do cards payment.

If this is not sorted I will take the screen shots and report Bolt for the sake of other Consumer..this is *********

Best Regards Ivy Senne

3 occasions same thing come onn

November 10, 2022 at 8:57 AM Thank you for getting back to us.

I will note this on his profile so that he can be dealt with accordingly so that he does not do this again.

Please note that I will be refunding you the R52 that was overcharged to your Bolt balance, Bolt balance is a non-physical currency in the App that will be app**** to your next trips automatically until the R52 is depleted.

If your trip fare exceeds the bolt balance you will top up the additional amount.

The Bolt balance will be visible on your payment tab.

For more information click the link: Bolt Balance

Please let me know if I must proceed.

I will be waiting for your response.

Kind regards,

Siyabonga

Bolt Customer Support

November 11, 2022 at 7:04 AM When is this R52 app****..

I have never seen it and Bolt keep on doing this .you have very ********* drivers who are ******. Please deal with then. And kindly advise when an getting my R52 on the App

Best Regards Ivy Senne

Please put the Bolt Balance of R52 in my Account

November 11, 2022 at 3:13 PM Hello, Ivy

Thank you for your response.

I do understand how upsetting it is to be charged a higher price than you expected.

Please note that your trip fare was affected by a different route from the app suggested route that was used.

I will be making a note of this on the driver's account so that the relevant department can address the driver right away regarding this matter.

Kindly be advised that I have credited your Bolt balance with a partial refund of R52, the refund will reflect under the payments tab and will be added to your Bolt balance.

Should you require any other assistance, please feel free to reach out to us.

Kind regards,

Masechaba

Bolt Customer Support

Does this solve your issue?

November 15, 2022 at 9:53 AM No

We are sorry to hear that. Please give us additional details about your issue so we can further assist you.

Please advise about my R52..I tried to call Bolt for My Son I don't see it

Can you please release my money that Bolt ****** me please

Am tired of your drivers that are ******

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