Bolt driver's and *****

Guys i urge you all to remove your banking details from the bolt app, its all fun and nice when they send us emails assuring us how safe it is to use our banking details on the app but as soon as their driver's decide to do ********** activities with our banking derails all they have to offer is a discount...i lost R277 on a ride that didn't happen,i requested when the prices were high and i was charged R46 i asked the driver to cancel the ride for me as i was still busy he requested that i come pay R40 i informed him that its a card payment and guess what he did! He made multiple stops in places i don't even know i reported the driver to bolt and i was told that the driver said i was with my friend's (WHAT FRIEND'S??) and we made those stops i requested them to tell the driver to show me were exactly i got off i need him to show me all those places even after i sent them proof but guess what? Bolt is refusing to refund me and they blocked me can't even use the app anymore its funny how they were willing to offer me a R200 discount without even investigating after declining their offer and requesting for my money they are giving me all the reasons why they can't pay me, telling me about peak times and all that...i know that bolt is convenient for everyone but please be careful remove your banking details rather be safe than sorry we currently don't know how many more clients lost their money and the driver's got away with it.