Bolt driver who took my money twice

I would like to share how bolt operates unprofessional and also very *****ulent I requested a trip paid by card and did not let my mom knw I paid the driver took money from her as well when l complain on the app they say l must call the driver on the app mind you drivers don't Unswer calls from the app so they don't want to refund me if l don't get my money will just delete the app bcs that's *****ulent what he did and the company knows.