Bolt Driver *****ster

I booked a trip and when the guy was supposed to arrive I got a msg that I had been picked up and soon after I had to rate the trip. My money was taken but it was *****ulent. Part of the money was paid back, but this *****ster seems to be making money by not picking up people. I tried reporting it but the website doesn't work.

The driver's name was Makgodu with license plate FY93ZGGP. I want my money paid back to me and this guy banned from driving.