Bolt driver Ntsako 0***x8***3xx6***1***x2xx0***6xx4xx3 *******

Good day Ismail

u are pathetic in believing the lies of your drivers. your support sucks no help.

tell your driver I give him 4 days to bring back my wife money or ....

I will take legal action now. *** ****** rather use uber

Good day

I email u while the driver was driving and i was at home and also asked you to tell him to cancel trip and send u screen shots on where is driving i have never entered his vehicle and i dnt ****en know any nigerians or never been in JHb . I have only one kid and I only stay with my son no one else. Tell me why would I contact you and ask to cancel ride if i was in there? I text u while his driving around. I want my money back or i will take legal action . This is bull**** and i have been patient enough to get my money back. Your driver is a ******* and you all belong that ****? Where is the logic in this? When i email and tell you about it what time was it? And what time did he end trip? I want my money thats all

Sent from my iPhone

On May 25, 2020, at 14:38, Support <***> wrote:

##- Please type your reply above this line -## Ishmail (Bolt) May 25, 2020, 3:38:14 PM GMT+3

Hi Nqobile,

I'm glad to hear back from you.

I apologize for the delayed response.

I just got off the phone with the driver, the driver says the trip did happen. He says when he got to the pick-up location and you had 2 children and an unknown adult, the driver refused to take more 2 passengers as it's against the Covid-19 regulation.

You entered the vehicle alone to Fourways to meet two Nigerian men and you also asked that he takes the t*******line and he refused, you dropped a parcel and asked that he heads to Johannesburg CBD near Ghandi square. Before he could end the trip you asked that he takes you to Eastrand mall, can you kindly confirm this?

Looking forward to hearing from you. Kindest regards, Ishmail

Bolt support

nqobile Buitendag May 20, 2020, 1:14:29 PM GMT+3

Good day

How do u struggle to get the driver?since Sunday? Can u not block him from working so he can get to you and resolve the matter, I am not happy with the service i am getting at the moment ..

Sent from my iPhone Ishmail (Bolt) May 18, 2020, 3:52:26 PM GMT+3

Hi Nqobile,

I'm glad to hear back from you.

I apologize for the delayed response.

I am currently struggling to get hold of the driver, please be patient while I contact the driver.

Thank you for your patience and understanding.

Enjoy the rest of your day. Kindest Regards, Ishmail - Bolt support

nqobile Buitendag May 17, 2020, 10:15:05 PM GMT+3

Good day Ishmail

Please check also the time i email you and the time the trip was ended.. he drove for an 53 minute on my expanse to locations i have never been. Please try and find solution or must i report this matter further? This is totally unacceptable , i use card payment thinking its a safe way but now look at this? R593 gone on my account., how will i get my money back?

Sent from my iPhone Ishmail (Bolt) May 17, 2020, 4:44:49 PM GMT+3

Hi Nqobile,

I'm glad to hear back from you.

Please accept my sincerest apologies for the inconvenience caused.

The feedback is highly appreciated, I will be in contact with the driver regarding the matter.

Thank you for your patience and understanding.

Enjoy the rest of your day. Kindest Regards, Ishmail - Bolt support

nqobile Buitendag May 17, 2020, 10:25:42 AM GMT+3

Now it shows his traveling to eastrand mall This is very frustrating its unacceptable Sent from my iPhone

> On May 17, 2020, at 08:53, Support <***> wrote: > > line -##

nqobile Buitendag May 17, 2020, 10:09:36 AM GMT+3

Hi he is still driving around and it shows now on mu expanse and his phone is off he have never ended the trip can you at least end the trip for me Coz its costing me money while he is driving around Sent from my iPhone Ishmail (Bolt) May 17, 2020, 9:53:05 AM GMT+3

Hi Nqobile,

I hope you're well.

Please accept my sincerest apologies for the inconvenience caused.

Bolt does not take this sort of behavior lightly. We do not want our riders to experience a driver who is anything short of courteous and a safe driver at all times.

I will be in contact with the driver about his unorderly conduct and this will be added on his record, which will carry consequences. Please do continue to rate the drivers accordingly as it helps us **** out the bad drivers.

Thank you for your understanding.

Enjoy the rest of your day. Kindest Regards, Ishmail - Bolt support

nqobile Buitendag May 17, 2020, 9:48:19 AM GMT+3

Good day i am not in a cab i requested and i asked driver to cancel but he did not..he continue to drive to the destination.. registration HH07SCgp. I called him his number on voicemail His name is ntseko.. I even send me massages after he left my house.. ***. I made card payment so it deducted from my account

Sent from my iPhone

Attachment(s) image0.png