Bolt driver not responding

Driver does not want to return my tv . I was selling a tv on Facebook and the customer booked a trip from bolt to collect and drop off the tv . The driver took the tv and went to deliver it to the customer once he got there he did not get the money and called me to which we both learned that we were ****med . I told him to return the tv to me my property then I will still cover the money for his trips he told me that he will not be returning it and that he can’t make the trip so he will go to a pawn shop . I have contacted the bolt support line but no one is coming back to me on the matter