Bolt driver ******* me

Yesterday after work I requested bolt to travel to diepsloot from primrose but because I had forgotten something home I asked the driver to assist me with adding that stop as i had forgotten how to do it. He assist me and it was a quick stop and I was in and out. Mind you the total amount for my trip to diepsloot was R230 and it was already deducted. Usually from where I was requesting from to where I needed to pick up something before heading home is R25 so I was expecting to pay that additional amount to the original amount charged. When I got back to the car the driver said he is having a challenge on his phone with the address and that I should borrow him my phone so he can just double check it and I did. He pressed once or twice and said thank you we can proceed. I did not pay much attention on my phone as I was also working on the other phone. When we were 15 minutes away from diepsloot I checked my phone and noticed that the distance shown on my phone was very abnormal it said 90 minutes I quickly raised this to him and he said no don’t worry about it, it could be a network issue since we had to make a quick stop and that I should give it a few minutes it should be fine because it is also showing the normal amount on his phone. Fine we continued on our route until he had to drop me but the distance on my phone when we was dropping me was still 70 minutes. Again I asked him what this was all about to which he rep**** don’t worry about it everything is okay on my end. He drops me and when I sit down home I all of a sudden see a bill of R539 which bounced back as I only had enough to cover the initial amount of 230 which they deducted from the beginning of the trip and had an additional 50 which according to my knowledge should have covered the R25 I always pay for the stop we made before leaving for diepsloot. I try calling this guy and he firstly doesn’t respond, I continue trying and realise that he has blocked me, I reach out to bolt because I am know supposedly owing them R530 which I know nothing about but I don’t get assistance nor do I even get asked any relevant questions about what just happened. In about 15 minutes they reverse the R230 I paid for the initial trip but I am now stuck with an additional R250 or so of a distance I never did.

The drivers name is Nkosinathi and his number plate is JC16VNGP Hyundai i20 silver. I am so so disappointed at bolt & how they have failed to attend to this but they are blowing up my account over and over trying to deduct that amount. Warning all the other people who are thinking of using Bolt! Please don’t, especially ladies. These guys are ******, big time.