Bolt driver - Dintoe (Toyota Corolla)

If i could do no stars i would. Honestly pathetic, i book a driver ro collect a parcel to be delivered and the customet never received the parcel. I tried calling the guy but still no answer?? Why have the option to deliver parcels and a SAFETY feature if it means nothing? If you select the need help option you talk to a robot... How is that helpful? So now i have double the loss and no one seems to be able to help? As an extra add on this the driver profile (after futhet investigation) has 52 complaints about the driver regarding the same thing? Wow so we keep someone who is unreliable, disrespectful and *****s? Come on Bolt really do better!!