Bolt Driver

I am absolutely shuttered by the service I’ve received from Bolt services today. Tomorrow is my son’s funeral and I had asked the bolt driver to go pick up flowers from my house to my destination, after the driver confirmed the pick up and it was a card payment. Upon arrival the driver canceled the trip, I called numerous times and emailed every email related to Bolt but no, absolutely no one is responding to me. I’ve lost all my patience and hope, the only thing I want is a decent funeral for my child! 😭😭😭 I reported on their app, and since they asked to call me but even now.