Bolt driver and driver *****ing from customers

On Saturday 10th September I requested a ride to my home and the driver started the trip while he was 20 mins away and told me he was coming. Bolt charged me extra for his waiting time. while he was no where near pick up point. Secondly I asked the driver if I can transfer the money to him or send him ewallet or he pass an atm on the way. To my shock and disappointment He (Moses) immediately cancelled the trip. I had no cash on me. So I had to drive with him to the nearest mall to withdraw the cash for his waiting time and I left my router in the car. I called him via app and he acknowledge having it in his possession. It has been a nightmare trying to setup collection of the router. I have to get the router by Friday otherwise I have to open a case against Bolt and the driver for theft.