Bolt driovers are ********s

i ordered bolt this weekend and i accidentally forgot my mobile phone, tried to call in it the whole day Sunday it was ringing the whole day tried calling today my phone was off logged a ticket with bolt with a reachable contact they have never called, i have always heard stories people losing their thing inside bolt cars or forgot things and never got them back final it is me i have been with bolt for over 5 years now however i am ready to delete my account with you, last year August i lost my ID never got it, now it is my phone, i do not want anything to do with bolt i will stay with Uber and Indrive, or the Shesha taxis. right now i am to buy a phone that i did not budget for