Bolt doesn't care about it's customers

I requested a ride on the 29th of June 2023 using my card and the payment of R94 was authenticated which means it was deducted from my bank account but the trip isn't even on my previous rides and I have been sending emails and contacting Bolt and they never really got back to me with regards to a refund, I even attached a screenshot of my banking app where it shows the date of transaction, amount and that it was Bolt and also attached a screenshot of my Bolt rides to show that the ride never even happened. I have not been comfortable to use my card for a ride ever since and I am considering deleting my account because Bolt doesn't care about it's customers and their concerns.