bolt didnt pay my refund since 25th of march 2025

i requested a trip on the 25th of March 2025 and it was R122 when the driver came he said hes car is small and my suitcase is big i have to pay him extra and i said no i cant pay him extra because thats the price that bolt has given me and he said i must cancel the trip and i asked him to do it and he did because bolt took R19 cancellation fee and refunded the balance, i requested a new ride right on the spot and everything was ok i asked the driver(new ride) to help log in a message and request my money and she did, but i spoke to 3 different people telling to wait it takes up to 30 days to get the refund now its the3th of may, i send them a message again and they said the money is with my bank and they gave ne a car registration number and i went to the bank they dont know anything the money is not with them, bolts needs to pay my refund please im so frustuated and angry because they ****ming people imagine how many of us who dont get their refund back and to think that ive been using it forever it makes me sick