Bolt deserves a ZERO rating!

I have never experienced such ********** service. This company quiet frankly doesn't even deserve a star. I took a ride from the Radisson hotel in Sandton on Monday 27 November, 20:50 and had forgotten my large make up bag in the car. I called the driver the following morning and received no response. I sent messages, and received no response. With that I proceeded to send an email as there are no contact details available for this company, only to get automated responses. I had to struggle to find the secure chat option as it is not easily available on App (horrible User experience). Eventually I logged my case, 28 hours later I still have not heard any feedback regarding my lost item and continuously get told to exercise patience as the driver is yet to get back to them. Surely there should be recourse for these types of issues or complaints? Does the Consumer Protection Act not assist customers with this as I can clearly see that I am not the only one who has dealt with this mess of a service provider.