Bolt ******* de*****ing people of their last money!

On the 11th of September I booked a trip with Bolt there was a technical error when booking this trip which didn't allow me to use card as payment thus I had to switch to cash which I paid the driver in full R105. bolt deducted from my account for the same trip. I provided evidence of the deduction and they now refusing to pay me back. This is insanity how are they allowed to treat people this way! Case no. ***

Feedback from Bolt. Thank you for getting back to us.

Kindly note that the other R 105 was for a canceled ride that you did not take our system subjected the trip to a preauthorization fee of R105. This happened the moment you requested this trip.

Preauthorization is the process that is app**** to all cards on the Bolt platform to check whether the card has sufficient funds. However, this payment did not go through because an error occurred and the money was not deducted. Please note that you can confirm this with your bank.

Evidence can be provided in forms of a bank statement.