BOLT ********* STOLE MY PHONE AND BOLT DOING NOTHING ABOUT IT

On Sunday the 03/05/2020 my cellphone was ****** while I was travelling with Bolt taxi. I reported the matter on Monday Morning to Bolt who advised that they will investigate the matter. Today i receive a response from Matshidiso from Bolt whos response was a contact number of the driver and I have been requested to contact the driver myself. I would think with so many issues and complaints that people have especially with crime on these Bolt taxis that they would actually take these matters serious but it will seem they are protecting the ********* themselves. a lot of people use Bolt as they say UBER is expensive but your items, life and far worth more than the minor difference in those fees. I myself will never use this facility. a friend of mine also lost a phone on taxify but atleast he had a consultant that actually did his job and they managed to recover his phone. I will be posting on all social media pages and expose these *********. I sincerely hope that one day we have enough complaints for this service to be cancelled. THESE BUNCH OF ********* SHOULDNT BE TRANSPORTING PEOPLE. This is the useless email address that they advise people to use for complaints yet hire useless people like Matshidiso!!! *********