Bolt creating conflict between driver and customer. Very unpleasant experience

Decided to give Bolt a try. The 1st day I took 2 rides, both were discounted on the my app but reflected the full amount on the driver app. Drivers argued with me to pay full which I did to avoid a conflict and dangerous situation. When I complained to Bolt say that I should have paid the amount that is on my app. Such a stupid system which created conflict between customer and driver.even after complaining I have not received the expected response. I also asked for a call so I could talk to someone from customer services...the consultant just conveniently ignores my request in the email says the same thing over again. Very unpleasant experience with drivers and customer services all round.