Bolt Communication options

I have been using Bolt for a long while and generally have no issues with their deliveries and placement of orders.

My credit card was ****** and used on Bolt. In an attempt to track this person I sent a query via the app on my account and the agents actually responded and I provided them with all info requested.

However, I am now blocked out of my account for some reason. My cell nr is correct and the security pun is sent to my cell but when I enter it, I get an error, no matter hoe many times I resend the pin. I have even re-installed the app but still nothing. Seeing as the only way to communicate with Bolt is via the help centre when logged into my account, I am no longer able to receive assistance and also can't use Bolt. I have gone to their website (which they have tried to make as complicated as possible) under the help centre and selected “locked out of account” and there is just a post stating “it could be due to a number of reasons and to contact Bolt” BUT where do I contact them???? There is no number or general email address to send screenshots of the errors in order to get my account unblocked so I can continue to communicate with the agent assisting with the ********** purchase on my credit card.

So my 1 star is for the fact they have made it as difficult as possible to receive query assistance when there is an issue.