Bolt Charges for Cancelled/Unconfirmed Rides

So for the past two weeks I have been making use of Bolt services in the morning while my car is in repairs. I only ride in the morning. I have multiple cancelled trips where no driver was found/confirmed. The app says I wasn't charged but the money went off my bank account. Bolt says I will be reimbursed in 14 to 30 days for SOME of these unauthorized trips, not all. This is atrocious. Why charge me for a service that was not provided to begin with and fail to reimburse immediately just like you took the money? And I'm only realizing this now when going through my bank statement. Clearly this has been goin on for some time. I'm deleting this app and going back to Uber but I want my money first. So irritated!