Bolt blocks accounts without justification

Saturday night around 11pm i booked a bolt all went well until monday try to use the app and it says I am blocked , the below is the response i got from customer care , Kindly note that we have looked into your account and it has been blocked due to an unusual activity that was detected.

Due to GDPR privacy laws we are unable to disclosed the irregular activities. I know this is not the response you are hoping for, but we unfortunately have to follow this process

So they tell you you have done something wrong but cant say, leaving me where always used the services no hassle and this is how you get treated for your loyalty...