Bolt bad service

I would like to express my disappointment in the service I received from bolt few months back I was in an bolt accident knowing that both the driver and the passenger are insured I did reach out to them and requested assistance due to injuries and all the ups and down that I needed to do for medical purposes .I submitted everything from the accident report to pictures of my injuries yet I was only given R4500 which was meant to to be for any loss of property on the day of the accident as I did not have any medical receipts so I was told while from my experience others get get compensated well as well as their drivers the sad part is I haven't worked for sometime which affected me financially and I am still attending medical attention such as physio and all this is at my cost am deeply disappointed