Bolt and poor customer service

I made a request on the 5th of January, my bolt trip was R54, I realised when the bolt was nearby that I’ve put the wrong location. I edited and am out changed to R105. Bolt had already deducted R54. The driver insisted actually he forced me to give him the remainder which was R51. I had network issues and he even hotspotted me to really check that I must pay R51 and told me he wil contact bolt himself and tell them he took the remaining amount. I was suprised to see bolt deducting R105 in my account. I tried contacting them both on twitter and in-app chat. Everyday every time I’m talking to a new consultant and I need to start the story from scratch since the 6th till today no assistance telling me what happened.its tiring to be typing one thing over and over