Bolt and bolt driver unsympathetic

Bolt South Africa instructed me to open a police case against a driver when i was struggling to get glass back. After many messages and pleading he eventually dropped them at sandton but did not give me contact details and refused to. If anyone gets a driver named Luckson as their driver. Just cancel the trip if something drops out of your handbag. Pocket without ones knowledge. He is very hesitant to assist unless you request atrip and pay him. I hear this is what most drivers do. Maybe just do not use Bolt South Africa at all