BOLT ****

I am extremely disappointed with my experience using Bolt. This is now the second time I have been charged extra for issues that were completely out of my control.

The first incident occurred when my driver was stopped by traffic police because his license disk had expired and he did not have his driver’s license with him. We were forced to wait with the traffic officers for over 40 minutes. Despite this being entirely the driver’s fault, Bolt charged me for the waiting time. I reported the issue immediately and received no response.

Recently, another driver dropped me off but failed to end the trip. He continued driving for kilometers while the trip was still active. The app eventually sent me a notification asking if I was safe — only then did I realize the trip was still running. When I ended it myself, I had already been overcharged.

What is most frustrating is that when I request refunds, I am told someone will get back to me — and then I am completely ignored. It feels like Bolt is invading my bank account and taking money without accountability.

This lack of customer support and failure to take responsibility for driver errors is unacceptable. I expect transparency, accountability, and proper resolution when customers are unfairly charged.