Billed for trip that never took place and driver never incured any cost, money or time.

I requested a ride. Drivers park right outside my complex. It took him less than a minute to drive across to the gate. When I saw the car through the window o immediately told him the pick up is in Sandridge square and he must cancel so I request again. Instead he charged me for waiting for too long I request qt 10:59am and he canceled at 11:01am. Just for 2 minutes after I told him immediately that pick was wrong? I'll never use this service again. This guy is unreasonable. This was the second trip. In the morning I wanted 20 minutes but I understood. I didn't cancel 9r yell at the driver when he arrived. These drivers, I was told, when you use card payment, not cash, they don't come instead cancel but we didn't charge them. At the airport I waited 35 minutes until that one canceled and I was told they need cash. When you give them cash they say they don't have change. Then leave with all your money, hence I use card payment so I don't end up paying more than double the trip. This is bad service. I wish this was managed better and people are reasonable.