Bad services from Bolt support team

I am writing to express my extreme frustration and disappointment with the service I have received from Bolt's support team regarding my driver account. Despite numerous emails and promises of resolution, my issue remains unresolved, leaving me without income and unable to work.

Since Thursday, 10 October 2024, I have been experiencing issues with my Bolt driver account. I was required to upload my screening documents (fingerprints) for verification, which I promptly did. However, my Bolt app remains blocked, preventing me from accessing the platform and earning a living. I have been emailing Bolt's support team throughout the day, but my issue remains unresolved.

I have sent multiple emails to Bolt's support team today, reiterating my concern and requesting urgent assistance. Unfortunately, I have received generic responses advising me to be patient, with no tangible resolution or timeline for resolving my issue. As a family man with responsibilities, I am deeply concerned about the lack of income and the impact on my livelihood.

I urge you to investigate the cause of the delay and intervene in this matter. I request that you take immediate action to unblock my Bolt app, provide compensation for the loss of income, and ensure Bolt's support team provides timely and effective resolutions. I have attached relevant documents, including screenshots of my emails to Bolt's support team, verification documents, and proof of identity.

I appreciate your attention to this urgent matter. Your prompt action will help restore my livelihood and confidence in Bolt's services. Please find my details below:

Name: Themba Fatuse Driver ID: *** Email: *** Phone Number: ***