Bad service from bolt

Requested a lift to germiston, ride was 69r, on arrival of bolt a lady turned, immediately she requested me to converted my trip to Cash, so I told her 69 already deducted from my account, anyway I was getting late so I converted it to cash, she then said she has no charge for 200r and can we stop at garage as she's low on fuel, so I agree and also she requested I sit in front with her which I did not thinking it's strange, so I give her the 200r to pay for fuel or petrol she said her trip is 85r, so she fills 50r petrol and keeps the change so I'm thinking OK this is how they work, so as we traveling she's asking me strange questions like whose my husband I don't look my age, do I own a house and so on, anyway we arrive at 8 Brammer street and we can't find the sign that says interwaste, so I phone my niece she says that I must go to the closest garage and she will collect me there because I spoke in Afrikaans, she knew I was now scared, so the bolt lady driver drops me at engen garage and before I can even say thank you what about my change she was gone just like that gone like a ****k, so I waited not even 2 seconds my niece arrived, I've been trying to get bolt to reimburse me most importantly to screen their drivers, so in total I paid 269 for a 10 mins trip I want every cent back I have submitted the drivers details registration number and told this story from 23rd October to present nothing has happened all I get is replies from bolt referring me to different channels, so bolt Plesse I need one educated person to resolved my issue not 10 people, your are a disgrace, presently to me,