Bad service

I never thought in a million years that I will ever deal with such experience poor service, selfish and inconsiderate person that practically *****s from their own clients, on Friday 6th May I requested a ride on my bolt app and it was accepted by Siphiwe Theo from Northgate mall to 8 Main Road, as I was getting off I forgot the electric blanket in the car the driver went off with my parcel, I called him and he said he will bring it. Later on the day I'm calling him again now there is no response and tempted many times without any response. Then decided to email the bolt offices they too have not responded up until now.

I want them to returm my blanket or give me what's equivalent to that electric blanket my contact details are +***2 Violet Kodisang.