Bad Service

Last night I dropped my phone on a ride and tried to chase the car but he was fast, tried calling my phone but there was no answer, later I tried again and he answered and told me that he was at Alberton, and I must request his ride, it cost R780.00. asked for the alternative if we can meet at Midrand, he said he will call me, but he never called, on the following day the 04/01/2023, I called him and he said he is at Johannesburg CBD and the ride cost 320, I asked for a discount and he told me that I must give him R250.00.

his name is Vusi and my ride invoice Invoice no. D80HMMQ-RH401I-XUUCX4FW, is there a way that Bolt could have a office for lost and found items because the issue is frustrating when we loss items and we have to pay to get them.