Bad service

I ordered a bolt taxi to fetch my wife with my 2 months baby, after placing the order i immediately phoned the driver, car registration number JT79PCGP, DATSUN. TAWANDA was the driver.

TAWANDA said he is on his way there to fetch my wife, taking too long, I phoned TAWANDA again my order was canceled, the most irritating part is that on the app TAWANDA says that the client did not show up....