BAD SERVICE

I am a frequent user and i mean weekly .... i have had money go off my account last week and noticed it was not me . i mailed BOLT this morning and to my disbelief OMG i get a response please send this to support from the email you use for bolt and BY THE WAY my private email was included. Bolt users get billed for extra waiting time ( happened to me often still does ) but the drivers go to the wrong gates /addresses( not their fault most times ) BOLT as not updated their maps/desinations on google. I find this service PATHETIC .... Been double billed twice since im using BOLT ( i have no other means public transport when i use BOLT ) NO REFUNDS .........BE AWARE WHEN PAYIBG BOLT FROM YOUR BANK ACCOUNT