Bad experience with Bolt

Sunday (June 16) I requested a Bolt and I could see from the map that the driver is doing turns. I called him to ask him what's going on and he was so rude and he even said I should cancel. When he got to me, he continued being rude and I asked him not to because I am with my 7year old daughter, he said he didn't care and stopped the car and said I should get out and cancel. I asked him why didn't he cancel on his side since he did not want to take me and besides I can't cancel already because I used a card and I'm already in his car. What hurts us that all of this my 7year old daughter is watching all this behavior. I was so angry and hurt. I wrote all this on the App after I got off,wondering if our comments are taken into consideration and the drivers held accountable. I even took the screenshot to remember his name to never ever use him. His name is Webster Nkosinathi and he drives a Red Toyota Agya JW76KY GP. First having a horrible experience like this with Bolt💔