Bad experience

Bolt, never again....

On Thursday night 11/08/2022 at 10pm I landed at OR Tambo airport. Used the Bolt app to get to my home in Alberton. The driver called (Mazwi) with a blue Toyota picked me up 5 minutes later. I made sure the registrations number is the same ( HZ50CPPG ). My wife asked me to share the trip details with here, and I send a screenshot of the details on the app aswell.

All the way on the highway he whas traveling between 40 and 60 km's and checking his mirrors and phone. Yust after Bedfordview I had a feeling something is wrong. Like someone's following us. At the interchange at the N3 Durban, Johannesburg and Germiston he took Johannesburg turn off.

I ask him why, you should have gone straight. He rep**** sorry and curried on. So I told him to take the Germiston turn off and get back on the N3 from there. So he did..

As we got back on the highway at Albany bakery this white car started pushing us off the road, as we nearly came to a stop I jumped out of the car and tried to get away to the other side of the highway for help. The bolt driver shouted ( don't get out ).

In between the highway's the one caught me and started kicking and hitting me, He got hold off my phone. So I holded on to my wallet and thought back. Then he shouted ( we not here to play ). He gave up and run back to the car and they drove off, including the Bolt driver. As they drove off the white car turned around on the highway and came back for me. I run to the opposite side of the highway and tried to stop cars for help. Then they gave up and drove off.

I walked from there to opposite ( We Buy Cars ) around 5km's, kept on checking if they may be coming back for me. I stopped a security companies car and asked him for help aroud 12pm.

Then I got a email from bolt, thanks for using Bolt services. Dropped off at Rand Airport not at my house in Alberton as I requested. How can a driver change the destination without Bolt knowing about it.

The next morning we found out it happened to another lady the previous week. And she informed Bolt of this, and they still left him on the app.

I went to open a case at Germiston police stations and found out they had 3 cases opened against them in the last 2 weeks.

If Bolt took them of the APP, when it happed to the first customer. This wouldn't have happened to me or other people. All Bolt can say is ( we are sorry ). We tried phoning there head office on a land line and a cell number provided on there website. You can't get through. Yesterday we tried to go to there head office in Randburg. We yust got the run around. Bolt, where is your reel head office, no one knows. All yust a big ****.

Please, think before you get in to a Bolt car again.... I whas lucky to got away. There is a lot off case pendig against drivers of Bolt and nothing is getting done about it...

Bolt, you as a company must take responsibility for the actions of your drivers.

Guys, stop using Bolt. this can happen to you aswell.

Please share this.