Bad customer service

had a very bad experience with Bolt. That's is why I prefer Uber. My colleague requested a rid for me from work to my place, but I had one stop on the way.The driver was very rude, I assumed that it was not his profile aa the picture on the profile didn't match the face. He even told me that I'm wasting his as it was peak hour. I asked him how do I rate hime with this attitude. His response was " I don't care about your rating you do have an option of not rating me. He drives a grey Toyota Yaris with registration number BG76YXGP. As customers we really don't need those kind of people to work for the public. I would appreciate if this would be resolved for the next customer