Bad customer service

On the 10 Feb 2020 was ****** bt the driver for Bolt in cape Town... At 09h25 drop-off after 09h28 I called him to come back course I left my wallet he unswered that he already pic up someone shortly a woman unswer and start ask me questions " m the lady that gettoff in cape Town Court? Wearing Jean dress..I sad yes then she sad they will call me back shortly they call they sad no wallet.. Iwent to the nearest police and call him then he come and sad m lying he didn't see wallet.... It was 1500 my abasa bank card and driver's licence and the reason for my wallet to be out course he aske me to check if I don't have 20r then I showed him that no only 100r and 200r m extremely unhappy course I write to Bolt support their unswer was as I already reported to the police so the driver will Waite for the call.... Wil be gratefully if Bolt can just talk to this driver to rertun my staff