Bad cape town bolt office handlers

Good day all i have a major concern about the bad services of bolt ,my friend from the united states last week a sarutday requested a ride on my behalf to my location in upper woodstock but the driver instead of leaving my things at the hotel where i was called back in again h,he stormed off and with no shame ,robert has reported it to them but since he has returned to the USA and has sent the report to the driver already which his name is James and drives an silver BMW and plus i left roberts no to them but what bolt is doing is telling that they will investigate the issue,they decide to reply 2 days later and tell me that my friend must send an email about this matter ,then i told them that he already did report the issue and wishes not to send the email ,then Orochi which is a foreigner decides to prolong the situation by deliberately telling me that i should let robert report it plus i evens left roberts caller no to them so that they can make contact with him and his got a life and that his busy with other things then bolt sends me another message stating the same thing where they havent tried to investigate this matter as i provided the time it happened,the date ,the type of car and the drivers name,dont use there services because you get your things returned to you ,thank you