Bad Bolt Customer Service

I am being pushed from pillar to post with trying to get my money back. Not one agent can assist me, it has been multiple agents and NOTHING is being done, I was told that within 14 days I would receive my refund, still nothing, and it was Bolt who took the money when no ride was requested and now I am suffering the consequences!

All I want is my money back, without the frustration and run around!