****** at knife point

My 18 year old son was ****** in the early hours on 30 March 2025 at around 02:20 in Pretoria by a Bolt driver and his helper. He was out to Stoetbul in 24 Garsfontein Rd, Moreletta park, Pretoria the night before and then ordered a Bolt in the early hours of the morning. Once the driver arrived he checked the registration numbers and it matched that on the app and got into the front of the car and started talking to the Bolt driver . Unknown to him at the time the driver had cancelled the ride and we could see that on his Bolt account only days later. The driver then took a wrong turn and when my son said no it's a wrong turn, the accomplice came straight out of the dark on the back seat and put a knife to my child's throat and demanded his mobile phone and bank card. They asked for the PIN number and drove around with him at knife point and made sure the PIN's worked on his banking app on the phone and cards. New IPhone, ID, and bank card was ******. They dropped him off somewhere along a highway. He is new to the city and had no idea where he was without a cellphone and GPS. He walked about 2km because no one wanted to stop or help and borrowed a gas station attendant's phone from a garage to call his mother. There is no way to report the matter to Bolt when they ***** your phone!!!

I had to create a Bolt account to report the matter to Bolt who did not respond from March 30, 2025 at 3:09 PM until Monday (imagine how many other people could have been ****** and put into danger). At first there was no response as I had no rides to complain about but got a case number Case ***. Then my sister had them contact me (only through the app and they did have my number) only to tell me they had sent an email to my son where they told him to report the matter to the police. They would not inform the police of the drivers ID or car registration as far as I am aware. How can you claim customer SAFETY when you allow this to happen and not take action against your ******** EMPLOYEES?