as a company, disrespectful towards customers

I’d booked a journey five days in advance – and received a confirmation. Five minutes before the journey was due to start, the driver cancelled; I wasn’t given a replacement. And after waiting a while longer, Bolt cancelled my booking altogether, including the agreed fare. I would have had to pay a cancellation fee; conversely, I didn’t receive a credit, but had to book a new journey on new and worse terms. The AI chat was a disaster. Thankfully – and despite Trump – there are alternatives.