Appalling service from Bolt SA re ****** phone by the Bolt Driver

I lost my phone on Monday 21 October 2024, in a Bolt taxi driven by Nduduzo Myeza. My phone fell in the car that afternoon. I called my phone as soon as I realized that it was missing after the ride, and it just kept ringing without any response. I went to Vodacom to report the phone missing so that they can block it and do a Sim swap. The Vodacom official also called my phone to no avail. I wrote to Bolt that same evening after the new sim card was activated, to inform them about my missing phone. Bolt has not assisted me at all, instead their very *********** staff has been sending me from pillar to post. It's now the 23rd of October, and the Bolt assistants all claim that the driver (Nduduzo Myeza) has not responded until now. It is very clear to me that Nduduzo stole my phone, and that Bolt is protecting him. Their service has been very appalling and unprofessional. I will never take a ride using Bolt ever again!!!