Angry customer!

Greetings, I was involved in a horrific car accident on the 6th of March 2023,sent email to the bolt and got the response that their insurance will get hold of me,yes they did send me an email with a link to follow up my case,unfortunately the link never worked even once, been sending them emails since March and it's end of July now ,they don't even bother to respond or call,I'm very disappointed with their service, been a loyal customer for many years.