Angry customer

On Saturday the 9th of March 2024 My ride was cancelled by Uber due to unavailability of the driver yet my money still went out of my account, I then had to request again using cash option the second time around. What annoys me is that I have to struggle getting an authorisation letter from Uber so that my bank can be able to release my money back to my account. I requested an authorisation letter from Uber with no success till today. And this is happening to me twice now, the first incident was with bolt, and previously they use to return the money immediately if no driver was unavailable. Can you better your services Uber and also I think it’s best that we customer actually request using cash payment, we’d rather send direct transfers to the driver than having Uber transacting our funds and not refunding us back.