Account wrongfully blocked and unprofessional support service

I requested a ride Tuesday 30 June. When the driver arrived, I told him that I only have X amoumt of cash on me and that he should check as we're driving so that he can drop me when the trip total reaches that amount. The driver insisted on dropping me off at the pined location, and said that he doubts itll be more than what I have on hand. When we reached the destination, the trip total was R20 more than what I had. And the driver said its fine I only have to pay him what I had because I told him right from the start. That afternoon when i tried to book a ride again, I couldn't because my account was blocked witn a comment stating that I did not pay for my last ride.! Ive sent numerous mails to Bolt support, explaining what happened and that is not my fault that the driver was paid R20 short... They said they would contact the driver and unbolck my account if he confirms the storry. I offered to pay R20 extra with my next ride just to get my account unblocked but it seems they see it as admitting guilt and now want me to go to a bank and deposit R20 into an account before they unblock my account. I find it to be ridiculous, and unprofessional.! I am not the party to blame for the R20 short paid on the trip as I informed the driver that I can only afford x amount and asked to be dropped when the trip reaches that amount. Ive explained this over and over to Neeraj (Bolt support) but theres no feedback on what the driver said, im being ignored when asking for feedback. I keep receiving the same mail, instructing me to deposit R20 into a bank acc, when I enquire. It has been a week now and have had to find other means of transportation due to this issue and Bolt supports lack of interest in resolving the matter.! I want my account unblocked and the Bolt support member to answer for the lack of professional service. This is unacceptable, Ive had to go through allot of trouble and difficulties the last week with regards to transportation and all because of Bolt support not interested in resolving the matter