Account debited no ride took place money did not come back

As a mother that come from work I used my last 50rnd to book a uber to pick my kids up from day Care the 40rnd card payment charge for the ride was deducted ,but there was no driver available, so disappointed in this services I made use of this service alot but iam not ever using bolt again now my kids stranded at day care and I have to walk a hour to go fetch them and they both under 5 years old